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Returns, Exchanges and T&Cs

Conditions for Returns

In general, you can return an unwanted product provided:

  • It is undamaged and unused, with the original labels and stickers still attached
  • It is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable)
  • Inform us of the return by sending an email to online@lcs.co.za within 14 days of the purchase date. After 14 days, you can only return a product if it is defective.
  • If you receive a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but within 6 months after purchasing the item.

 

Returns Procedure

  • Send us a return request via email to online@lcs.co.za within 14 days of you purchase. NB! No returns will be accepted without an official request. The following information must be supplied:
    • You order number, 
    • Product code(s) of the item(s) being returned; and 
    • Reason for return
    • Preferred method of refund (voucher towards your next purchase, or refund)
  • No items will be accepted for return unless a return has first been arranged via email.
  • A courier fee of R75-00 is payable if we organise the return on your behalf via our courier partner.
  • Once we have inspected the product and validated you return, we will process a refund/voucher for the purchase price. This process may take up to 10 working days.
  • You may also exchange the unwanted item for another item of the same price at any of our le coq sportif concept stores. No refunds can be done in store.
  • We reserve the right to refuse a return if the above conditions have not been met, or the above procedure was not followed.

1.   About Us

The website was set up to service online demand for le coq sportif shoes, apparel and accessories (“Products”) in South Africa. 

2.   Website Terms and Conditions

These Terms and Conditions (“the Terms and Conditions”) govern you (“the User”) use of Umnyama Nkukhu Sportswear (Pty) Ltd with registration number 2007/031183/07 trading as le coq sportif on VAT Number 4160244606 (“Provider”) website located at the domain name www.lecoqsportif.co.za (“the Website”). By accessing and using the Website, the user agrees to be bound by the Terms and Conditions set out in this legal notice.

Electronic Communications:

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including, but not limited to, the requirement that such communications should be in writing.

E-Commerce & Privacy:

The Website sells the brands products online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website. The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers, will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number, will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.


The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device. The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

3.  Payments

1.  Credit Card Payments

*  All online credit card payments are processed by Payfast, a local Payment Gateway

*  Card holders may go to www.Payfast.co.za to view the Payfast security policy.

2.  Electronic Funds Transfer (EFT)

If the User selects to pay via Electronic Funds Transfer (EFT), instructions will be provided on how to transfer to a Payfast bank account and would be subject to the following rules:

*  The exact amount must be paid

*  The payment must be identified by supplying the order number and surname in the reference section of the deposit slip or on the electronic transfer

*  Unpaid EFT deposit orders are cancelled after two hours

*  Clearance can take up to three business days.

3.  Direct Deposits (DD)

If the buyer selects to pay by DD, instructions will be given on how to deposit the money into company name bank account and is subject to the following rules

*  The exact amount must be paid

*  The payment must be identified by supplying the order number and surname in the reference section of the deposit slip.
 
*  Banking details are provided by Payfast.
 

4.  Delivery Policy

Deliveries are only made to physical addresses through the use of a trusted courier partner. All items delivery charges are the responsibility of the customer unless free delivery is being promoted. Delivery charges will be included on your invoice and can be viewed on a summary screen prior to finalizing your order. The delivery charge shown during the checkout process is subject to verification. Delivery charges are subject to change without notice, provided that if the actual shipping charge is more than the amount shown on your invoice, we will contact you with the correct shipping costs before processing your order, and you will have an opportunity to cancel your order. 

5.  Refund and Return Policy

In cases of unavailability, the provider will refund the client in full within 30 days. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
If you end up with a product that's not quite right, just send it back to us in its unworn, original condition within 30 days of purchase for a full refund.
For more information on returns, visit our returns and exchanges link.

6.  Warranty

All products supplied through the website use well-established suppliers in South Africa. All warranties are held with company name. The warranty is subject to our standard terms and conditions. Should a fault arise with any item, the item must be returned to Parcel Ninja, 49 Galaxy Avenue, Linbro Office Park, Sandton, 2090

7.  Updating of these Terms and Conditions

The Provider reserves the rights to change, modify, add or remove portions from, or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions on the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

8.  Limitation of liability

The Website and all Content on the Website, including any current or future offers of products or services, are provided on an “as is” basis, and may include inaccuracies or typing errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred; related to the use of, or the inability to access or use the Content or the Website or any functionality thereof; or of any linked website, even if Provider is expressly advised thereof.

9.  Copyright

This website and its content is copyright of company name. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

10. Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve Content thereon. The Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

11. Choice of Law

This Website is controlled, operated and administered by the Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
The ECT Act states that when goods or services are offered by way of certain electronic transactions, the seller thereof must make certain information about it available to customers on websites where the goods or services are offered.


Website information is as follows:
Full name: Umnyama Nkukhu Sportswear (Pty) Ltd t/a le coq sportif
Main business: Retailer
Address for receipt of legal service: Unit B2, 43 Regency Drive, Route 21 Corporate Park, Irene, 0157

Webmaster: support@etailer.co.za
Website: www.lecoqsportif.co.za
Official email address: orders@etailer.co.za