Delivery & Returns Policy

DELIVERY & RETURNS POLICY

If you are not satisfied with your product(s), you can return the product to us and we will either repair/replace it, subject to the terms below. This policy applies to products bought from Le Coq Sportif South Africa.

This policy forms part of the Le Coq Sportif South Africa Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.

DELIVERY INFORMATION

Delivery Method:

Pargo Click & Collect
Standard delivery

Estimated Delivery Time:

Up to 3 working days for standard areas
Up to 5 working days for remote regional areas

Delivery Confirmation & Tracking:

Receive SMS and/or email notifications throughout parcel journey
Initial confirmation email with tracking number
Track parcel at https://pargo.co.za/track-trace/
Tracking number active within 24 hours

Support:

Contact Pargo Customer Support: support@pargo.co.za or 021 447 3636 if parcel not delivered after 5 working days.

RETURN POLICY DETAILS

1. Unwanted Products

You can return an unwanted product to us, provided that:

it is undamaged and unused, with the original labels and stickers still attached;
it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);
it is not missing any accessories or parts;
A return must be logged within 14 days of being delivered.
Log a return by visiting your nearest Le Coq Sportif store or by sending an email with your order number & item(s) you wish to return to online@lcs.co.za

Our stores and courier is entitled to refuse return and collection of a product that is not properly packaged for transport. Once we have inspected the product and validated your return, we will refund your account with the purchase price of the product within 5 - 7 days of the return. Please bear in mind that refunds can take 5 - 10 working days to reflect in your account.

We reserve the right to refuse a return if the above conditions have not been met, or the above procedure was not followed.

Please note that exchanges are contingent upon stock availability of desired replacement item(s), and customers will be given the option to either accept the exchange or request a refund if item(s) available.

2. Not What You Ordered?

If we accidentally deliver the wrong product to you or if the product is not as described on the Website, or if it is missing any accessories, please notify us and we will collect the ‘not what you ordered’ product from you. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or refund your account with the purchase price of the product within 8 days of the return.

3. Charges for Collection of Unwanted or ‘Not What You Ordered’ Products:

You can log a return request to online@lcs.co.za. Our Collection Fee (R75.00) is subject to change at any time without prior notice to you. You will receive the applicable collection Fee when you log the additional return request. The Collection Fee will be set-off and deducted by us from your refund amount.

4. Want to Exchange?

Products can be exchanged for a different size provided that such variation is available, and is available at the same price as the product originally purchased. In such a case, we will collect the product from you and deliver the requested product on condition that the collection fee is settled (R75.00). If such variation is not immediately available, we will refund your account with the purchase price of the product within 8 days of you logging the return.

We reserve the right to inspect the product to validate your return.

5. Products Not Eligible for Returns

The following products are not eligible for a refund, exchange or credit: electronic vouchers; intimates, swimwear, bodysuits or underwear; products which have been personalised for you or made to your specifications, unless defective.

6. Products Damaged on Delivery

Should a product be damaged at the time of delivery/collection, please notify us of such delivery/collection by logging a return at online@lcs.co.za. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair/replace the product as soon as possible (if such repair/replacement is possible) or refund your account with the purchase price of the product.

Refunds are generally processed within 8 days of logging the return

(bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts/replacement availability.

7. Defective Products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 7:

faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from fire;
damage arising from a failure to adequately care for the product;
damage arising from unauthorised alterations to the product; and
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 6 months after delivery/collection of the product (except in the case of an extended supplier warranty, which is set out below).

You can do so by logging a return on at online@lcs.co.za, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair/replace the product (if such repair/replacement is possible) or refund your account with the purchase price of the product.

Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair/replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

8. Vouchers & Coupons

There are two types of Coupons: a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).

Where you have used a Fixed Coupon to pay for an order, and you or Le Coq Sportif later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products, the value of the Fixed Coupon will be deducted from the purchase price of the cancelled or returned product(s) (as applicable), and we will refund your account for the balance. We will also provide you with a replacement Fixed Coupon of the same value as the original Fixed Coupon used. Le Coq Sportif may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will refund your account with the value of the returned product (or refund you if that is your preference) subject to any applicable Collection Fee.

Where you have used a Percentage Coupon to pay for an order, and you or Joma Sport later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with this Policy, the value of the discount received using the Percentage Coupon will be deducted from the purchase price of the cancelled or returned product(s) (as applicable), and we will refund your account for the balance, if any. We will also provide you with a replacement Fixed Coupon of the same value as the discount received using the original Percentage Coupon. Le Coq Sportif may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will refund your account as normal with the value of the returned product.

Wherever you have used a Voucher to purchase a product that you later return for a refund in accordance with this Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Voucher, but we will credit your account.

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Delivery & Returns Policy