Delivery & Returns

Delivery processing times

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we’re experiencing a high volume of orders, deliveries may be delayed by a few days.

Please allow additional days in transit for delivery.

If there will be a significant delay in the delivery of your order. We will contact you via email or telephone.

Delivery estimates

Delivery charges will be calculated and displayed at checkout.

Delivery method: Pargo Click & Collect

Estimated delivery time:

  • Up to 3 working days from the date that Pargo receives the parcel from the supplier.
  • Up to 5 working days for more remote regional areas.
  • If the parcel is still not delivered after 5 working days, contact Pargo Customer Support on or call 021 447 3636.

Delivery confirmation & tracking

Pargo delivers excellent notifications throughout your parcel journey by SMS and email. You’ll receive an initial confirmation email when your order is ready to be collected by their couriers, and continuously throughout the journey to its destination.

Your confirmation email will contain your tracking number

Track your parcel at

The tracking number will be active within 24 hours.