LCS Members Club T's & C's

LCS Members Club – Terms and Conditions
Effective 29 October 2026

 

1. Introduction

 

1. These terms and conditions ("Terms") govern the LCS Members Club ("the Club"), the Le Coq Sportif loyalty programme in South Africa.
2. The Club is run and managed by Umnyama Nkukhu Sportswear (Pty) Ltd, trading as Le Coq Sportif ("LCS", "we", "us", "our").
3. These Terms apply from 29 October 2026 to all members, new and existing. They replace all earlier LCS Members Club terms and loyalty rules.
4. By joining the Club, or by continuing to use your membership on or after 29 October 2026, you agree to these Terms.
5. The member guide, website pages, till slips, messages and other marketing summarise the Club. If anything in them differs from these Terms, these Terms apply.

 

2. Definitions

 

In these Terms:
• "Business day" means any day other than a Saturday, Sunday or South African public holiday.
• "Full-price item" means an item sold at its normal selling price, and not on sale, on promotion, marked down or otherwise discounted at the time of purchase.
• "ID document" means a valid South African green barcoded ID book or smart ID card.
• "Member" or "you" means a person whose membership of the Club has been accepted and has not ended.
• "Points" means the loyalty points credited to your membership under these Terms.
• "Qualifying spend" means the amount you actually pay by cash, card or another accepted payment method (excluding Points, vouchers and gift cards) for full-price items, after any discount, including VAT and less any returns or refunds.
• "Single purchase" means one transaction on one till slip in a participating store, or one order online, paid in one payment. Separate transactions or orders cannot be combined.
• "Staff" means anyone employed or contracted by LCS or its group companies, including permanent, temporary, part-time and seasonal staff.
• "Tier" means the Club level you are in (Blue, Tricolore, Gold or Club 1882).
• "Website" means www.lecoqsportif.co.za.

 

3. Where the Club applies

 

1. The Club applies in South Africa only, in Le Coq Sportif stores operated by LCS ("participating stores") and on the Website. The list of participating stores is on the Website and may change.
2. The Club does not apply to Le Coq Sportif products bought from any other retailer, online marketplace or outlet not operated by LCS.
3. We may add or remove participating stores or channels. Points and Tiers you already have are not affected.

 

4. Who can join

 

1. Membership is free.
2. To join you must:
   a. be 18 years or older;
   b. permanently live in South Africa;
   c. give us your name, surname, a valid email address, a valid South African cellphone number and your South African ID number; and
   d. show your valid ID document so we can verify your identity. If you join online, we may ask you to show your ID document in a participating store before your first redemption.
3. You may hold only one membership. Each cellphone number, email address and ID number can be linked to one membership only.
4. Staff may not be members. If a member becomes Staff, the membership ends and any unused Points are forfeited.
5. We may decline or end a membership if your details cannot be verified, are false or belong to someone else, or if you do not meet clause 4.2. We will not do so unreasonably.
6. Existing members. If you were a member before 29 October 2026, you do not need to join again and you keep your current Tier (see clause 11.6). We may ask you to complete or verify your details, including your email address, ID number and ID document, before you can redeem Points.

 

5. Identifying your membership

 

1. Your membership is linked to your cellphone number. You may also be issued a digital or physical membership card, which remains our property.
2. To earn or use Points, you must identify your membership at the time of purchase: at the till by giving your cellphone number (or showing your card or ID document), or online by logging in to your account on the Website.
3. To use Points, you must confirm the transaction with a one-time PIN (OTP) that we send by SMS to your cellphone or to your email address. We may also ask to see your ID document.
4. Keep your OTPs, login details and card private. You are responsible for transactions confirmed with your OTP or login, unless you told us your details were lost or compromised before the transaction.
5. You must keep your details up to date. To change your cellphone number, email address or other details, email online@lcs.co.za or call 011 345 8223. We will verify your identity before making changes. Details cannot be changed in store.
6. If your card, phone or account is lost, stolen or compromised, tell us immediately on the same contacts so we can block it. Your Points stay on your membership.

 

6. Personal use only

 

1. Your membership is for your own personal purchases. You may not lend, share, transfer or sell your membership, Points or Tier.
2. Points may not be earned on purchases made for resale or for a business, team, club or organisation.
3. Points and Tiers cannot be combined between memberships.

 

7. Earning Points

 

1. You earn Points on your qualifying spend at the rate for your Tier (clause 11). Points are calculated per single purchase and rounded down to the nearest whole Point.
2. You do not earn Points on:
   a. items on sale, on promotion, marked down or otherwise discounted;
   b. gift cards, vouchers, airtime or services;
   c. delivery, alteration or other fees;
   d. any part of a purchase paid with Points, vouchers or gift cards;
   e. purchases made before you joined, or where your membership was not identified at the time of purchase (clause 5.2);
   f. purchases by Staff, or purchases for resale or a business (clause 6.2).
3. Online orders earn Points once the order has been delivered or collected. Lay-by purchases earn Points once fully paid and collected.
4. Missing Points. If Points were not added to a qualifying purchase, contact us within 30 days of the purchase with your till slip or order number. We will add them if the purchase qualified. Otherwise, Points cannot be added after the purchase.
5. We may correct your Points balance if Points were added in error, including after a pricing or system error.

 

8. What a Point is worth

 

1. One Point is worth R1 when used to pay for a purchase under these Terms.
2. Points have no cash value. They cannot be exchanged for cash, refunded in cash, transferred, sold or left to anyone in a will. Points do not earn interest.

 

9. When Points can be used

 

1. Points earned on a purchase can be used 24 hours after the purchase (for online orders, 24 hours after delivery or collection).
2. Bonus Points can be used as soon as they are credited, except the welcome bonus, which can be used from your next purchase (clause 12.2).

 

10. Using Points

 

1. Points can be used like cash to pay for all or part of any purchase in a participating store or on the Website, except gift cards.
2. You need enough Points available to cover the amount you choose to pay with Points. Your oldest Points are used first.
3. Each redemption must be confirmed with an OTP and, if asked, your ID document (clause 5.3).
4. Goods bought with Points are the same quality and price as for any other payment. We do not charge admin or handling fees on redemptions, and you do not have to buy anything else to use your Points.
5. Points can be used together with other payment methods. They can be used with vouchers unless the voucher's own terms say otherwise.
6. If a store's system is offline, you may not be able to earn or use Points at that time. Points for a qualifying purchase will be added once the system is back online, and you can use your Points on your next visit.
7. We may restrict the use of Points during specific periods only if we give you written notice at least 20 business days before the period starts. Such periods will not add up to more than 90 days in a calendar year.

 

11. Tiers

 

1. Your Tier depends on your qualifying spend over the last 12 months:
   

   Tier	Qualifying spend in the last 12 months	Points earned	Birthday bonus
   Blue	R0 – R7,999	5% (5 Points per R100)	—
   Tricolore	R8,000 – R19,999	8% (8 Points per R100)	100 Points
   Gold	R20,000 – R39,999	10% (10 Points per R100)	200 Points
   Club 1882	R40,000 and more	15% (15 Points per R100)	400 Points

2. New members start in Blue.
3. Moving up. You move up automatically as soon as your qualifying spend over the last 12 months reaches the next Tier. The new earn rate applies from your next purchase.
4. Keeping your Tier. Once you reach a Tier, you keep it for 12 months from the date you reached it.
5. Yearly review. At the end of that 12 months we review your qualifying spend over the previous 12 months. If it is below the level for your Tier, you move down one Tier. If it is at or above the level, you keep your Tier for another 12 months.
6. Existing members. If you were a member before 29 October 2026, you keep the Tier you held on 28 October 2026.
7. Returned or refunded items are taken off your qualifying spend. If this takes you below your Tier's level, we may adjust your Tier.

 

12. Bonus Points

 

1. Bonus Points follow these Terms, including expiry (clause 14). If a purchase that earned a bonus is returned and no longer qualifies, we will remove the bonus.
2. Welcome bonus: 200 Points. Given once per person when a new member's first purchase as a member is R1,000 or more (amount paid after discounts, excluding gift cards and fees). The Points can be used from the member's next purchase. Members who leave and rejoin, and members who joined before 29 October 2026, do not qualify.
3. Profile bonus: 50 Points. Given once only per membership when you complete every field of your member profile with true and accurate details.
4. Big basket bonus: 200 Points. Given for each single purchase where the amount paid (after discounts, excluding gift cards, fees and any part paid with Points) is R5,000 or more. This is on top of your normal Points.
5. Birthday bonus. Credited in your birthday month at the amount for the Tier you are in on the first day of that month (see clause 11.1). Blue members do not receive a birthday bonus. Your date of birth is taken from your ID number and cannot be changed. You must have joined before the first day of your birthday month to receive that year's bonus.
6. Follow & share bonus: 50 Points per platform. Given once per membership for each of Facebook, Instagram and TikTok when you follow and share LCS through the Website. We may check that you followed and shared, and may remove the bonus if you unfollow or the follow or share is not genuine.
7. We may offer other bonus Points or promotions from time to time. Their own terms will apply, together with these Terms.

 

13. Returns, exchanges and refunds

 

1. If you return an item, the Points you earned on it are removed from your balance and its value is taken off your qualifying spend.
2. If you paid with Points, those Points are returned to your balance. Returned Points keep their original expiry date; if that date has passed, they are returned with 30 days to use them.
3. If you have already used the Points earned on the returned item and your balance is too low, we may deduct their rand value from your refund.
4. Exchanges for an item of the same value do not change your Points.
5. Nothing in this clause limits your rights to return goods under the Consumer Protection Act.

 

14. Points expiry

 

1. Points expire 12 months after the date they are credited.
2. When you use Points, your oldest Points are used first.
3. We will try to remind you by SMS or email at least 30 days before Points expire. If you do not receive a reminder (for example because your details are out of date), your Points still expire.
4. Expired Points cannot be reinstated.

 

15. Vouchers, instant savings and competitions

 

1. Besides Points, we may offer members personalised vouchers, instant in-store savings on selected items, entry to competitions and other rewards at our discretion. These are extras: we do not have to offer them and can stop them at any time.
2. Unless a voucher says otherwise:
   a. each voucher can be used once, and only one voucher can be used per purchase;
   b. vouchers cannot be combined or accumulated;
   c. online vouchers have a minimum spend equal to the voucher value;
   d. vouchers cannot be used on sale, marked-down or discounted items, gift cards, airtime or services;
   e. voucher expiry dates are not extended;
   f. a voucher is not refunded if the item bought with it is returned; and
   g. vouchers have no cash value.
3. Vouchers may be sent to your membership, by SMS, WhatsApp or email, or printed on your till slip.
4. Competitions run under their own rules and the Consumer Protection Act.

 

16. Fair use and fraud

 

1. We monitor the Club for unusual activity to protect members. This includes, for example, many large purchases in a short time, buying the same item in many sizes, purchases that appear to be for other people or for resale, repeated returns, multiple memberships, or use of another person's membership.
2. If we reasonably believe that a membership is being misused, that these Terms are being broken, or that there is fraud, we may:
   a. withhold or remove Points or bonuses;
   b. leave purchases out of qualifying spend or adjust your Tier;
   c. suspend your membership while we investigate; or
   d. end your membership and cancel unused Points.
3. We will tell you what we have done and why. You can ask us to review the decision within 30 days by contacting us (clause 25).
4. We may recover the value of Points used fraudulently and report suspected fraud to the authorities.

 

17. System errors and availability

 

1. We use third-party systems to run the Club. We will take reasonable steps to keep them working, but cannot promise the Club will always be available or error-free.
2. If Points, Tiers, bonuses or vouchers are given or shown in error, we may correct them. If an error is in your favour and you have used the benefit, we may deduct it from your balance.
3. Your Points balance on our system is the official record. If you think it is wrong, contact us within 30 days of the transaction (clause 25).

 

18. Your personal information

 

1. We process your personal information in line with the Protection of Personal Information Act, 2013 ("POPIA") and our Privacy Statement on the Website, which can be found at https://lecoqsportif.co.za/policies/privacy-policy.
2. We collect and use your personal information to run the Club, including to: verify your identity; manage your membership, Points, Tier and rewards; process purchases and returns; communicate with you about your membership; prevent fraud; analyse purchases to improve the Club and personalise offers; and meet legal requirements.
3. When we verify your ID document we record your ID number. We do not keep a copy of your ID document unless the law requires it.
4. We share your personal information only with:
   a. service providers who help us run the Club, such as our loyalty platform, point-of-sale, messaging and IT providers, under written agreements to keep it confidential and secure;
   b. verification and fraud-prevention services, where needed to confirm your identity or prevent fraud; and
   c. authorities, where the law requires it.
   We do not sell your personal information or share it with third parties for their own marketing.
5. Some service providers may store information outside South Africa. If so, we will make sure it is protected as POPIA requires.
6. You may ask to see, correct or delete your personal information, or object to how we use it, by contacting us (clause 25). If you ask us to delete your information or object to processing needed to run the Club, your membership will end.
7. Calls to Customer Services may be recorded for quality, training and security.
8. If you are unhappy with how we handle your information, you may complain to the Information Regulator: +27 10 023 5200, www.inforegulator.org.za.

 

19. Direct marketing

 

1. We will only send you marketing about LCS products, offers and events if you agree to it when you join or later, or as otherwise allowed by POPIA. You choose the channels (SMS, email, WhatsApp or others).
2. Messages about your membership (for example OTPs, balance updates, expiry reminders, Tier changes and changes to these Terms) are not marketing and will be sent to all members.
3. Every marketing message includes an easy way to opt out. You can also opt out at any time by contacting us. Changes can take up to 48 hours.
4. We send marketing only on the days and at the times allowed by the Consumer Protection Act regulations, and we respect blocks registered on the National Consumer Commission's opt-out registry.
5. If your contact details are out of date, we are not responsible for offers or notices you do not receive.

 

20. Changes to the Club and these Terms

 

1. We may change the Club, the rewards or these Terms. Updated Terms will be published on the Website with the date they take effect.
2. We will give you at least 20 business days' written notice (by SMS, email or on the Website) before any change that reduces your benefits takes effect.
3. Points you already have stay valid until they expire, under the Terms that applied when they were earned.
4. If you keep using your membership after a change takes effect, you accept the updated Terms. If you do not agree, you may cancel your membership (clause 21).

 

21. Cancelling or ending membership

 

1. You may cancel your membership at any time by emailing online@lcs.co.za or calling 011 345 8223. Unused Points are forfeited when your membership ends.
2. Your membership ends automatically if you become Staff (clause 4.4), if you die, or if your membership is ended under clause 16.
3. We may end the Club at any time. We will give members at least 20 business days' written notice, and you may use your available Points until the Club ends. Unused Points are forfeited after that.
4. If you rejoin after cancelling, you start as a new member in Blue, and previous Points, Tiers and bonuses are not restored.

 

22. Liability

 

1. To the extent the law allows, LCS, its group companies and service providers are not liable for any loss, damage or injury arising from your participation in the Club, including from system downtime, errors, lost or delayed messages, or unauthorised use of your membership before you reported it.
2. Nothing in these Terms limits our liability for gross negligence, or any right you have that cannot be excluded under the Consumer Protection Act or other law.

 

23. Complaints

 

1. If you have a complaint about the Club, contact Customer Services first (clause 25). We aim to respond within 10 business days.
2. If you are not satisfied with our response, you may refer the complaint to the Consumer Goods and Services Ombud or the National Consumer Commission.

 

24. General

 

1. These Terms are governed by the laws of the Republic of South Africa.
2. Nothing in these Terms limits your rights under the Consumer Protection Act, 2008, or any other law that protects consumers.
3. If any part of these Terms is invalid or unenforceable, the rest of the Terms still applies.
4. If we do not enforce a right under these Terms straight away, we have not given up that right.
5. Points are offered and must be honoured in line with section 35 of the Consumer Protection Act (customer loyalty programmes).

 

25. Contact us

 

Customer Services: online@lcs.co.za · 011 345 8223
Website: www.lecoqsportif.co.za
Umnyama Nkukhu Sportswear (Pty) Ltd

 

Last updated: 29 October 2026