HOW WILL DELIVERIES BE SAFE?
Our couriers have ensured us that they are following World Health Organisation guidelines, as well as the South African Department of Health directives, to build upon and uphold current health + safety measures for all customers.
WRITTEN GUIDELINES FOR CUSTOMERS TO SAFELY DISINFECT THEIR GOODS BEFORE USE.
There are three very simple protocols government has asked South Africans to observe when receiving an order.
For one, the regulations state that customers receiving an order (and all people in the immediate vicinity of the delivery) should wear a cloth mask or a homemade item “that covers the nose and mouth when receiving goods from courier and delivery personnel”.
You will also need to maintain a distance of at least 1.5 metres when taking your delivery. We suspect this will mean the couriers will have to put the package on the ground for you to pick up.
Finally, government encourages you to disinfect your goods.
There is no mention of protocols which should be observed when goods are returned but we’re going to point out the obvious and say that if you wish to return an item, disinfect it before handing it over.
WANT TO KNOW MORE?
If you have any further questions contact us directly via email at firstname.lastname@example.org.
For more information regarding COVID-19, visit the Department of Health’s information page.